Operational excellence = increased profits

Independent Business Reviews

Operational Reviews and Market Assessments

With our industry experience and knowledge we provide a multi disciplinary approach to evaluating existing operating performance; working to increase revenues, eliminate unnecessary costs, and improving efficiency by balancing the delivery of expected guest service levels while minimizing costs.

When called upon, we are more than wiling to take control of the operation to guide the implementation of our recommendations. Using an experienced “hands on” approach we mentor and coach supervisory staff and monitor the need for “mid course” corrections for operational changes.

These assignments usually require an evaluation and assessment of some or all of the following:

• Operational and Financial Control Systems;
• Financial and Management Reporting Systems;
• Physical Condition and Asset Security;
• Benchmark and Market Share Analysis;
• Market and Competitive Position;
• Sales & Marketing Strategy;
• Pricing, Yield and Revenue Management Practices;
• Extranet and On-Line Travel Agent Strategy;
• Human Resource Strategy;
• Labour Utilization and Labour Cost Management; and
• Budget and Purchasing Accountability. 

Business Turn-around

Repositioning, Restructuring and Distressed Hospitality Property Recovery

As business turnaround and financial experts, we provide specialist management services to a wide variety of stakeholders (shareholders, lenders, legal and restructuring firms, and insolvency professionals).

Every entity in the hospitality industry serves the public while contending with multiple dynamic influences. Market conditions, geographic factors and destination assets all contribute heavily to the success or failure of a business. At the end of the day, those who are the most successful managing the interplay of guest services, operations and marketing outreach programs… win. Our method is based on a holistic approach, looking at all phases of revenue creation programs, marketing efforts, and day-to-day operational practices.

With industry professionals representing more than 70 years of senior management expertise, Keystone Hospitality delivers an experienced team approach to repositioning and turnaround management and recovery; including:            

• Comprehensive Asset Assessment and Takeover Plan;              
• Hands on Management, Supervision, Coaching and Mentoring;              
• Operational and Internal Control Systems, including Cash Management and Treasury functions;           
• Comprehensive Financial and Management Reporting Systems;
• Strategic Marketing, Distribution and Revenue Management Plan;
• Human Resource and Labour Cost Management Systems;
• Capital Replacement and Deferred Maintenance Remediation Programs;and
• Professional Training and Safety Programs to mitigate Risk.            

Bars & Restaurant Advisory Services

Food & Beverage Advisory Services

Keystone Hospitality provides a full range of consulting and management support services to restaurants and bars. As experienced food & beverage operators we provide practical and innovative consulting and management solutions; whether we are identifying new market opportunities or driving profits through efficiencies within existing operations.

Our integrated consulting approach provides a multi disciplinary method to evaluating existing operating performance; working to increase revenues, eliminate unnecessary costs, and improving efficiency by balancing the delivery of expected customer service levels at the minimum labour costs, through:            

• Operations Reviews and Symptom Identification;
• Evaluation of Operational and Internal Control Systems;
• Identification of Revenue Enhancement and Cost Containment Opportunities;
• Assessment of Labour Cost Management and Operating Efficiencies;
• Evaluation of Property Condition, Deferred Maintenance, and Capital Requirements;
• Market Driven Business and Operating Plans;
• Market and Competitive Position Analysis;
• Product Selection and Menu Development;
• Evaluation of Strategic Marketing, Electronic Distribution and Revenue Management;
• Assessment of Financial and Management Reporting Systems;
• Provision of “Best Practices” for Employee Assessment and Training Programs;